1. Information we collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Delivery address and location data
• Identity verification documents (as required by UAE regulations)
• Transaction history and payment information
• Communication preferences

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, click patterns)
• Location data (when you use our delivery services)
• Cookies and similar tracking technologies

2. How we use your information

We use the information we collect to:

• Provide and maintain our crypto-to-cash delivery services
• Process transactions and deliver cash to your specified location
• Verify your identity and comply with UAE financial regulations
• Communicate with you about your transactions and our services
• Improve our services and develop new features
• Detect and prevent fraud and other illegal activities
• Provide customer support and respond to your inquiries

3. Information sharing and disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations and regulatory requirements
• To protect our rights, property, or safety, or that of our users
• With service providers who assist us in operating our business
• In connection with a merger, acquisition, or sale of assets

4. Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• End-to-end encryption for sensitive data transmission
• Secure servers with regular security updates
• Access controls and authentication protocols
• Regular security audits and monitoring
• Employee training on data protection practices

5. Your rights and choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing of your information
• Withdrawal: Withdraw consent for processing where consent is the legal basis

6. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

7. International data transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

8. Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years as required by UAE financial regulations.

9. Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us: